InnovationLab

Privacy statement

Last updated: September 2024

 

Why this privacy statement?

With this privacy statement, we would like to inform you about how we handle your data in the context of InnovationLab. In this statement, we only address the processing of personal data directly related to InnovationLab. You can find the general privacy statement of NHL Stenden on the NHL Stenden website under the Privacy Statement button at the bottom of the page.

About InnovationLab

InnovationLab is a free, non-commercial network, developed by NHL Stenden University in the Netherlands. The main objective is: fostering co-creative learning and communication across the globe.

Processing personal data: who and how?

At InnovationLab we believe that privacy is important and we know that you care about how your personal information is dealt with.

By accessing or using our platform you acknowledge that you accept the practices and policies outlined in this privacy policy.

This privacy policy contains detailed information about how personal information is dealt with. The privacy policy may be amended at any time, with or without notice to users. We encourage you to periodically visit this page to review the current privacy policy.

If you have any questions or concerns regarding our privacy policy, please send a detailed message to innovationlab@nhlstenden.com.

The InnovationLab Privacy Promises

  • Your data is yours
  • Your profile is only visible to other InnovationLab members
  • We do not sell or share your data with other parties
  • Your data is securely stored on our university servers

Account & profile information

In order to provide our service and to create a user account we need the following information:

  • Your name
  • The country you live in
  • The school you attend or work for

We usually ask for an e-mail address as well. Although connecting an e-mail address to your account is strongly recommended, it is not compulsory. When an e-mail address is connected to your account it is used as your username and it allows you to reset your password yourself. It may also be used to contact you for a number of reasons, including, but not limited to, informing you of any changes to our service and anything related to your user account.

All users have a user profile to enable them to use the platform. Your profile displays certain general user information by default: your name, the country you live in, the school you attend or work at, and whether you are a student, student teacher or teacher. This information is displayed as long as you remain a member of the network and can only be changed by InnovationLab moderators.

You can decide to add other information to your user profile, such as, but not limited to, your birthday, gender, hobbies, interests and pictures. You can add or remove this data yourself.

Usage data

General usage data is used for research purposes and to help improve the performance of the platform.

Usage Data may include information such as your device's Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. This data is not used for tracking or profiling.

Use of your personal data

InnovationLab may use personal data for the following purposes:

  • To provide and maintain our service, including to monitor the usage of our service.
  • To manage your account: to manage your registration as a user of the platform.
  • To contact you: to contact you by e-mail regarding updates or informative communications related to the functionalities, Wall/profile messages, Challenges, Dilemmas or other features, including security updates, when necessary or reasonable for their implementation.
  • To manage your requests: to attend and manage your requests to us.

What are your rights?

The InnovationLab user is the owner of any data and personal information submitted through InnovationLab. As a user, you can delete any information you provided at any time except your name, the country you live in and the school you attend or work for. Your name, the country you live in and the school you attend or work at can be changed on request by a moderator. If you wish to change the name, country or school that is displayed on your profile you can send an e-mail to innovationlab@nhlstenden.com with your request. Make sure you use the e-mail address your account was registered with, or mention your username if applicable, so we can verify that the request belongs to you.

At InnovationLab, we believe in lifelong learning and that having access to the platform benefits learners of all levels and ages. Because of this we do not delete or anonymise user accounts by default. However, a user account can be deleted on request by the user or their teacher, a student’s parents or legal guardian at any time by contacting innovationlab@nhlstenden.com. Please include the user’s username and e-mail address (when applicable) so that we can better comply with your request.

What about cookies?

The InnovationLab platform uses essential cookies. We do not use analytical cookies or tracking cookies.

How do we secure your data?

NHL Stenden University of Applied Sciences has taken appropriate technical and organisational measures for all platforms used - and thus also for InnovationLab - to protect your personal data.

Students of NHL Stenden can log in via SURFconext. For all other users, accounts are created by the administrators after registration by the respective school or organisation.

But what if there is a data breach?

NHL Stenden University of Applied Sciences has a procedure for reporting and handling data breaches. NHL Stenden students and staff members can find the procedure and the reporting button under the Privacy and Security tile on the intranet and under the Privacy and Security tile in Topdesk (the self-service portal of the Service Desk of NHL Stenden). This link will take you directly to the Privacy and Security tile in Topdesk.

If you do not have an NHL Stenden account you can report a data breach by sending an e-mail to privacy-en-security@nhlstenden.com

What are your rights?

As a user of InnovationLab, you have various rights regarding your personal data under the GDPR, such as the right to access or delete them. You can read more about your rights in the general privacy statement of NHL Stenden. Do you want to exercise one of these rights directly? Click here and fill out the form. We will contact you within a few working days, and your request will be handled within a month, if possible.

If you have any questions or complaints about how NHL Stenden University of Applied Sciences handles your personal data, please e-mail or call our Data Protection Officer.

E-mail: fg@nhlstenden.com
Telephone: +31 6 571 86075

If, after reading this privacy statement and after a conversation with the Data Protection Officer, you still have complaints about how NHL Stenden University of Applied Sciences handles your privacy, you can file a complaint with the Dutch Data Protection Authority.